Across India, old electricity meters are being replaced with smart meters, many of which work in prepaid mode. This changes how households pay for power. Here is a simple guide.
What is a smart meter
A smart meter records electricity use digitally and sends the data to the power distribution company, or discom, through a communication network. There is no need for a meter reader to visit. Many smart meters can work in prepaid mode, where you pay first and then use power, like a prepaid mobile connection.
Why they are being installed
The Revamped Distribution Sector Scheme (RDSS), launched by the Ministry of Power in 2021, supports large scale installation of smart prepaid meters to cut losses, improve billing and help consumers track use.
How prepaid works
- You recharge your electricity account through the discom app, website, UPI apps or counters.
- Daily consumption is deducted from the balance.
- You get SMS or app alerts when the balance runs low.
- If the balance runs out, supply may be disconnected after the notice period, and is restored soon after recharge.
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Your rights
The Electricity (Rights of Consumers) Rules, 2020 set out consumer rights, including:
- Clear information on tariff and billing.
- Timelines for new connections and complaint redressal.
- Protection against arbitrary disconnection.
Discoms have generally been asked not to disconnect prepaid consumers at night or on holidays. Check your state electricity regulatory commission’s rules.
Benefits
- See daily and hourly use on the app.
- No surprise bills or estimated readings.
- Many states offer a small rebate for prepaid consumers.
- Better control over monthly spending.
Common concerns
- **High readings:** Ask the discom to test the meter. You can request a check meter.
- **Wrong deductions:** Compare app data with your appliance use and raise a complaint.
- **Sudden disconnection:** Keep a small buffer balance and enable alerts.
How to complain
- Contact your discom helpline or app first.
- If not resolved, approach the Consumer Grievance Redressal Forum of your discom.
- You can then go to the Electricity Ombudsman in your state.
Tips to cut use
Use BEE star rated appliances, switch to LED lights, and set air conditioners at 24 degrees Celsius, as advised by the Bureau of Energy Efficiency.
Bottom line
A smart prepaid meter puts you in control of your power use. Track daily use, keep a buffer and know how to complain.
Source / स्रोत: Ministry of Power, Revamped Distribution Sector Scheme, Energy Efficiency Services Limited, Smart Meter National Programme, Bureau of Energy Efficiency
