For delays in government work, missing scheme benefits, problems with roads or drains, power cuts or the conduct of an official, the Uttar Pradesh government has set up the Integrated Grievance Redressal System, known as IGRS or Jansunwai. Its website is jansunwai.up.nic.in. Residents of every district, including Sultanpur, can file complaints there and track their status online.
Ways to file a complaint
The first way is the portal. Choose the option to register a complaint on jansunwai.up.nic.in. Verify your mobile number with an OTP. Then fill in your name, address, district Sultanpur, tehsil or block, the department concerned and a full description of the problem. Upload photos or documents if needed. On submission, you receive a reference number.
The second way is the Chief Minister’s helpline, 1076. You can call and register a complaint by giving your name, address and details of the problem, and it is forwarded to the department concerned. The third way is the Sampoorna Samadhan Diwas held at tehsils and the public hearings at the District Magistrate’s office, where officials hear complaints in person.
What you can complain about
Complaints about almost any government department can be filed on Jansunwai. Examples include revenue matters such as a name not entered in the khatauni or land not measured, food and civil supplies matters such as rations not received, social welfare matters such as a stopped pension, rural development matters such as housing or MGNREGS payments, and municipal matters such as sanitation or water supply. Complaints about police, such as a complaint not being heard at a police station, can also be filed.
Choosing the right department matters. If you are not sure which department is responsible, describe the problem clearly so that the complaint can be routed to the right officer. Adding the name of the village or ward, a nearby landmark and the name of the office you already approached makes the complaint easier to act on.
Writing an effective complaint
Keep the complaint clear and factual. Mention the location, since when the problem exists and which department is involved. If you made an earlier application, give its number and date. Keep one subject per complaint so it reaches the right department. Avoid abusive language, because it weakens the complaint.
Tracking status
The portal has an option to check status using the reference number and mobile number. You can see which officer has the complaint and what action has been taken. After disposal, the officer’s report is visible. If you are not satisfied, you can use the feedback or reminder options on the portal.
In many cases, complainants are contacted by phone for feedback after a complaint is closed. Give honest feedback, because recorded dissatisfaction can lead to a review of the complaint.
When to use another channel
Some matters have separate systems. For crimes or emergencies, call the police on 112. For cyber fraud, use 1930 or cybercrime.gov.in. Matters pending in court are not decided through Jansunwai. For technical electricity complaints, the power department’s helpline 1912 is available.
Where to find information
The Sultanpur district administration’s website, sultanpur.nic.in, lists officers’ contacts and district notices. Dates and venues of Sampoorna Samadhan Diwas are announced by the district administration. Be wary of anyone who offers to get your complaint resolved faster for money. Filing on the Jansunwai portal or through 1076 is completely free.
Keep copies of everything you submit, including the reference number, screenshots and any reply from the department. If the same problem continues, a fresh complaint that mentions the earlier reference number helps officials see the history and act more quickly.
In short, Sultanpur residents can file complaints on jansunwai.up.nic.in or by calling 1076, track them with the reference number and give feedback if unsatisfied. Clear, factual, single subject complaints are more likely to be resolved quickly.
Source: Jansunwai, Integrated Grievance Redressal System, District Sultanpur
